We just returned from a week at the Pestana, We were extremely disappointed with the Pestana. This is far from a 4 star resort by any means. 20 min from airport. Arrived at the hotel to chaos.
Pool: For 2 days, we had to pull out 2 dinner chairs from the snack bar and sit by the pool on them. No loungers available. Beach: CORAL and rock.
Rooms: All new, nice sized balconies. We got 2 bath towels and 2 face cloths when we arrived. Then they stopped coming.
Lobby: Not enough seating for everyone. Lack of servers. Long line ups
Kids Club: No one manning the area.
Food: Buffet is repetitive, the same every night. Serve yourself coffee and tea. Bars: Best drinks at the beach, then the snack and pool bar. No servers around the pool at all.
There is nothing in Cayo Coco so if you have a bad resort, you have a bad vacation. Period. You make the best of it but if you can change it, do it.